This will show you the attempts and routes for PPM. * If you connect the phones via an SBC, use the TraceSBC command line tool. It will show you attempts for PPM and what the responses are. * If you connect the phones directly to the ASM, use the TraceSM command line tool. * Modern firmware will reject the default certs. You can kinda get it to work over http, but it won’t work right or well. Again, you need to trust certs on the phone via the 46xxsettings.txt file. It won’t even try if it is connected via TCP/UDP * PPM only happens when a phone is connected via TLS.
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But if you have access to the recordings from last year’s IAUG (2017), John Waber from ArrowSI / ConvergeOne did an excellent presentation on PPM, how it works, and how to fix it when it’s not working. Lots of questions on this one to even get you in the right direction….
Finally I went into Endpoint Editor and then hit Commit & Continue and now the buttons are in the features menu but still aren't favorites. I went to User Registrations in SM and tried reloading config and even restarting the station but still no dice. The home screen looked the same and when I hit the features menu there were no buttons there. I duplicated the 9611GSIP template and added audix-rec, send-calls and busy-ind buttons and then checked them as favorites and saved it with a new name and then assigned it to the station. I see the favorites and temlates in SMGR but they don't seem to work right. If PPM is not working correctly, those changes will not be pushed out to the phone.
That can take 5 minutes, depending on your configuration. Are you confident that PPM is making it to the phone? In SMGR 7.x, if you make a change to a button, the change gets written to the local postgres database, then eventually replicates to Session Manager, and then pushed out to the phone.
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